Shipping & Returns
New Zealand Shipping - Flat fee of $13 NZD .
International Shipping - Flat fee of $30 NZD worldwide.
Please note that any International tariffs or taxes are the buyers responsibility.
We want you to love your jewellery as much as we love creating it. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may return most unworn, undamaged items within 14 days of purchase for a refund or exchange.
To be eligible, items must be in their original condition and packaging, with proof of purchase (receipt or order confirmation).
For hygiene reasons, pierced earrings cannot be returned unless faulty.
Custom & Sale Items
Custom-made items are non-returnable, unless faulty.
Sale items are eligible for exchange only, not refunds, unless required by law.
Faulty or Damaged Items
Under the Consumer Guarantees Act 1993, you are entitled to a repair, replacement, or refund if an item is faulty, not fit for purpose, or does not match its description.
Faulty items will be assessed upon return. Please notify us within 7 days of receiving a damaged item.
Returns Process
Email us at taylorswildstone@outlook.com with your order details and reason for return. We will then contact you directly to organise the return.
Shipping Costs
Return shipping is the responsibility of the customer, unless the item is faulty or we’ve made an error.
Original shipping charges are non-refundable.